Products & Services

Reliable, Fast Support for Guest Internet Networks

We recognise that Internet access needs to be available to your customers 24 x 7 x 365, with absolute minimal interruption. That is why we offer a comprehensive support and maintenance solution round the clock.

This includes:

  • Hardware cover:
  • Infrastructure hardware
  • Hardware swap-out and advanced replacement
  • Software cover:
    Infrastructure software
  • Hardware and software preventative maintenance - proactive measures to reduce downtime
  • Remote monitoring and maintenance - proactively monitor uptime statistics 24 x 7 x 365
  • To ensure that all calls, response time

    Essentially, we deploy 3 separate levels of response in order to ensure your problem is resolved in the most efficient manner possible:
  • Level 1 - End-user telephone support
  • Level 2 - Site-contact telephone support
  • Level 3 - Senior engineer support and 3rd party liaison